FAQ's

  • Do you take mom or dad to the bank? 
    • Under no circumstances do we take clients to the bank or handle financial matters.
  • Can I change a caregiver if it is not the correct match? 
    • Yes, we will work with you until you and your loved ones are satisfied.
  • Are your services only available in the home? 
    • No, we can provide services in assisted living facilities, independent living facilities or even a nursing home.
  • How often are we billed? 
    • We run our billing every two weeks.
  • What if mom or dad have an emergency? 
    • 911 is called immediately and the family will be notified.
  • Can I see my loved ones schedule? 
    • Yes, we can share the family room link via email. This will allow you to see schedules, open shifts and medications.
  • How do we communicate with management? 
    • All communication should be done through the main number 740-457-5240 Ext. 2 for existing clients or email clients@hiwthihomecare.com. Texting is not available.
  • Who do I alert for schedule changes, medications changes or appointments? 
    • Always contact management at the number or email above. Do not give this information to the caregiver. Management needs to update the care plan or add the appointment to the caregiver calendar.
  • In the family room what does "open shift" mean? 
    • This means that a caregiver that was scheduled or was to be scheduled has requested that day off. It may also mean a caregiver has left our employment leaving shifts open to be filled. If we cannot get something filled we will contact family. Our scheduler works daily to fill these shifts.
  • What are you minimum hours? 
    • Our minimum is 12 hours a week up to 24/7 care and anything in between.
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